Terms of Service

Last updated: 1st of Feb 2023

1 Application of Terms

1.1 These Terms apply to your use of the Service (as that term is defined below). By setting up an account with Sunobi and accessing and using the Service:

  1. you agree to the Terms; and
  2. where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorized to, and do in fact, agree to the Terms on that person’s behalf and that, by agreeing to the Terms on that person’s behalf, that person is bound by the Terms.

1.2 By using the Service, you acknowledge that you have read and understood and agree to be bound by the Terms. If you do not agree to the Terms, you are not authorized to access and use the Service, and you must immediately stop doing so.

2 Changes

2.1 We reserve the right, at our sole discretion, to change, add or remove portions of the Terms at any time. Unless stated otherwise, any change take effect from the date we post revised Terms on the Website. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Service from the date on which the Terms are changed, you agree to be bound by the changed Terms.

3 Definitions

In these terms:

Confidential Information means any information that is not public knowledge and that is obtained from the other party in the course of, or in connection with, the provision and use of the Service. Our Confidential Information includes Intellectual Property owned by us (or our licensors), including the Underlying Systems, the Service, the Website, the Sunobi Content and any derivative works of them. Your Confidential Information includes the Customer Data.

Customer Data means all data, content, and information (including personal information) owned, held, used or created by you or on your behalf that is stored using, or inputted into, the Service.

Fees means the applicable fees set out on our pricing page on the Website or as agreed otherwise in writing between you and us, as may be updated from time to time in accordance with clause 8.

Force Majeure means an event that is beyond the reasonable control of a party, excluding:

  • an event to the extent that it could have been avoided by a party taking reasonable steps or reasonable care; or
  • a lack of funds for any reason.

Intellectual Property Rights includes copyright and all rights existing anywhere in the world conferred under statute, common law or equity relating to inventions (including patents), registered and unregistered trademarks and designs, circuit layouts, data and databases, confidential information, know-how, and all other rights resulting from intellectual activity. Intellectual Property has a consistent meaning, and includes any enhancement, modification or derivative work of the Intellectual Property.

Objectionable includes being objectionable, defamatory, obscene, harassing, threatening, harmful, or unlawful in any way.

Personal Information means information about an identifiable, living person.

Personnel includes officers, employees, contractors and agents, but a reference to your personnel does not include us.

Privacy Statement means the Sunobi privacy statement (available at Privacy Statement).

Sunobi Content means any content made available via the Service, but excludes any Customer Data.

Service means the Sunobi service that we offer via our websites, web and mobile applications.

Start Date means the date that you first access the Service.

Terms means these terms and the Privacy Statement.

Underlying Systems means the IT solutions, systems and networks (including software and hardware) used to provide the Service, including any third party solutions, systems and networks.

We, us, our or Sunobi means Sunobi LLC, operating as Sunobi.

Website means the internet site at www.sunobi.com, www.sunobiapp.com, and all their subdomains.

You or your means the person that’s registered with Sunobi to use the Service.

Including and similar words do not imply any limit.

A person includes an individual, a body corporate, an association of persons (whether corporate or not), a trust, a government department, or any other entity.

Words in the singular include the plural and vice versa.

A reference to a statute includes references to regulations, orders or notices made under or in connection with the statute or regulations and all amendments, replacements or other changes to any of them.

4 Provision of the Service

4.1 We will use reasonable efforts to provide the Service:

  1. in accordance with the Terms and US law;
  2. exercising reasonable care, skill and diligence; and
  3. using suitably skilled, experienced and qualified personnel.

4.2 Our provision of the Service to you is non-exclusive. Nothing in the Terms prevents us from providing the Service to any other person.

4.3 We will use reasonable efforts to ensure availability of the Service. However, it is possible that on occasion the Service may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure. We will endeavour to notify you of any substantial outages in advance.

4.4 Terminal equipment, communications links and systems compatibility (and all costs associated with such items) are your (or your Personnel’s, as applicable) sole responsibility.  We accept no responsibility for any unavailability of, or defects in, the Website or the Service to the extent such unavailability or defects arise out of or in connection with terminal equipment, communications links or systems compatibility, or your (or your Personnel’s) failure to make payment of the costs for such items.

5 Your Obligations

5.1 You and your Personnel must only use the Service for your own internal business purposes.  You must not resell or make available the Service to any third party, or otherwise commercially exploit the Service for any reason.

5.2 When accessing the Service, you and your personnel must:

  1. use the Service in accordance with all applicable laws;
  2. not impersonate another person or misrepresent authorization to act on behalf of others or us;
  3. correctly identify the sender of all electronic transmissions;
  4. not attempt to undermine the security or integrity of the Underlying Systems;
  5. not use, or misuse, the Service in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use the Service;
  6. not attempt to view, access or copy any material or data other than:
    (a.) that which you are authorized to access; and
    (b.) to the extent necessary for you to use the Service in accordance with the Terms; and
    (c.) neither use the Service in a manner, nor transmit, input or store any Customer Data that breaches any third party right (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect or misleading.

5.3 You are responsible for keeping all access information, including email addresses and log-on credentials, secret and secure.  Without limiting the foregoing, you agree:

  1. not to disclose and to ensure that Authorised Users do not disclose their user name or log-on credentials to any other person;
  2. to ensure that none of your Personnel (or any other person under your control) attempts to gain unauthorised access to the Service, including but without limitation, through hacking or password mining;
  3. to inform us immediately of any known or suspected unauthorised access to and use of the Service; and
  4. you have sole responsibility for setting the administration privileges of all your Personnel and for monitoring whether those privileges are being adhered to.

You must ensure that each of your Personnel strictly comply with the Terms.  You shall be responsible (and liable) for any failure of any of your Personnel (or any other person under your control) to comply with the Terms (as if it were a breach by you of the Terms).

5.4 You are responsible for procuring all licences, authorizations and consents required for you and your personnel to use the Service, including to use, store and input Customer Data into, and process and distribute Customer Data through, the Service.

5.5 You may not access the Service if you are a direct competitor of ours, except with our prior written consent. In addition, you may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.

6 Customer Data

6.1 You acknowledge that:

  1. we may require access to the Customer Data to exercise our rights and perform our obligations under the Terms; and
  2. to the extent that this is necessary but subject to clause 9, we may authorize a member or members of our Personnel to access the Customer Data for this purpose;
  3. we are not responsible for, and have no liability in respect of, the Customer Data, loss or corruption of the Customer Data, or how you or any of your Personnel use the Customer Data or the Service. You are solely responsible for the Customer Data and we reserve the right to remove from our servers any content that may expose us to potential liability.

6.2 You must obtain all consents and approvals that are necessary for us to lawfully access the Customer Data (including any Personal Information contained in such Customer Data) in the manner (and for the purposes) anticipated by the Terms.

6.3 You acknowledge and agree that:

  1. we may:
    (a.) use Customer Data and information about your use of the Services to generate anonymized and aggregated statistical and analytical data (Analytical Data); and
    (b.) use Analytical Data for our internal research and product development purposes and to conduct statistical analysis and identify trends and insights
  1. our rights under clause 6.3.1(a.) above will survive termination of expiry of the Agreement; and
  2. title to, and all Intellectual Property Rights in, Analytical Data is and remains our property.

6.5 While we will take standard industry measures to back-up all Customer Data stored using the Service, you agree to keep a separate back-up copy of all Customer Data uploaded by you onto the Service.

6.6  You acknowledge and agree that to the extent Customer Data contains personal information, in collecting, holding and processing that information through the Service, we are acting as your agent for the purposes of the US privacy law and any other applicable privacy law. You must obtain all necessary consents from the relevant individual to enable us to collect, use, hold and process that information in accordance with the Terms.

6.7 You indemnify us against any liability, claim, proceeding, cost, expense (including the actual legal fees charged by our solicitors) and loss of any kind arising from any actual or alleged claim by a third party that any Customer Data infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Customer Data is Objectionable, incorrect or misleading.

7 Privacy

7.1 We collect and process your Personal Information and Personal Information of your Personnel when you (or your Personnel, as applicable) access or use the Website and/or the Service. In order to provide you with the Service (and improve on it), we may also collect certain information about the performance of the Website and the Service and your (and your Personnel’s’) use of the Website and/or the Service.

7.2 Our access to and use of all such Personal Information is governed by our Privacy Statement. However, you acknowledge that information transmitted over the internet is inherently insecure.

7.3 By agreeing to the Terms, you also agree to the way we handle your (and your Personnel’s) Personal Information under our Privacy Statement. Our Privacy Statement forms part of the Terms.

7.4 You must comply with all privacy laws (including the US privacy laws and, to the extent applicable, the European Union General Data Protection Regulation) in connection with your collection and use of any Personal Information of any person. You will not (and will ensure your Personnel do not) use the Services: (i) to collect Personal Information about third parties, including without limitation, e-mail addresses; or (ii) in a way that violates (or may be considered inconsistent with) the privacy, rights or civil liberties of any person (including in a way that prevents the exercise of them).

7.5 To the extent that a data processing agreement is required by applicable data privacy laws, the Sunobi Data Processing Agreement available here will apply and is incorporated into this Agreement.

8 Fees and Payment Terms

8.1 A valid credit card is required for paying accounts unless an alternate payment method has been agreed with us.

8.2 Service Fees are as per our pricing page or as agreed otherwise in writing between you and us. All pricing is in USD.

8.3 The Service Fees are billed in advance on a monthly basis or annual basis and are non-refundable. The Service Fees are based on the number of active people you manage within the Service.

8.4 On our monthly plans, charges are prorated if you add or remove people during a billing cycle, which means that the billing amount can vary from month to month.

8.5 On our annual plans, there is no pro-rating for removing people during the billing cycle. Any downgrades will be applied to the next billing cycle. We allow for a 2% variance for additional users within the yearly service fees.

8.6 We may change the Service Fee at any time. Existing customers will receive thirty (30) days notice. Such notice may be provided by posting the changes to our Website, the Service or by email.

8.7 You may provide notice cancelling your subscription at any time. However, your subscription will not end until the end of the current billing period.

9 Intellectual Property

9.1 Subject to clause 9.2, title to, and all Intellectual Property Rights in, the Service, the Website, the Sunobi Content and all Underlying Systems is and remains our property (and our licensors’ property). You must not contest or dispute that ownership, or the validity of those Intellectual Property Rights.

9.2 Title to, and all Intellectual Property Rights in, the Customer Data (as between the parties) remains your property.

9.3 Each party consents to the other party’s use of its brand for the purpose of promoting the use of the Services by other potential customers. There is no charge associated with such use and use must be in accordance with any brand use guidelines notified by the owning party from time to time.

9.4 If you or any of your Personnel provide us with ideas, comments or suggestions relating to the Website, Service or Underlying Systems (together feedback):

  1. all Intellectual Property Rights in that feedback, and anything created as a result of that feedback (including new material, enhancements, modifications or derivative works), are owned solely by us; and
  2. we may use or disclose the feedback for any purpose.

9.5 You acknowledge that the Service may link to third party websites or feeds that are connected or relevant to the Service. Any link from the Service does not imply that we endorse, approve or recommend, or have responsibility for, those websites or feeds or their content or operators. To the maximum extent permitted by law, we exclude all responsibility or liability for those websites or feeds.

10 Confidentiality

10.1 Each party must, unless it has the prior written consent of the other party:

  1. keep confidential at all times the Confidential Information of the other party;
  2. effect and maintain adequate security measures to safeguard the other party’s Confidential Information from unauthorised access or use; and
  3. disclose the other party’s Confidential Information to its personnel or professional advisors on a need to know basis only and, in that case, ensure that any personnel or professional advisor to whom it discloses the other party’s Confidential Information is aware of, and complies with, clauses 10.1.1 and 10.1.2.

10.2 The obligation of confidentiality in clause 10.1 does not apply to any disclosure or use of Confidential Information:

  1. for the purpose of performing a party’s obligations, or exercising a party’s rights, under the Terms;
  2. required by law (including under the rules of any stock exchange);
  3. which is publicly available through no fault of the recipient of the Confidential Information or its personnel;
  4. which was rightfully received by a party from a third party without restriction and without breach of any obligation of confidentiality; or
  5. by us if required as part of a bona fide sale of our business (assets or shares, whether in whole or in part) to a third party, provided that we enter into a confidentiality agreement with the third party on terms no less restrictive than this clause 10.

11 Warranties

11.1 Each party warrants that it has full power and authority to enter into, and perform its obligations under, the Terms.

11.2 To the maximum extent permitted by law:

  1. our warranties are limited to those set out in the Terms, and all other conditions, guarantees or warranties whether expressed or implied by statute or otherwise are expressly excluded.
  2. we make no representation concerning the quality of the Service and do not promise that the Service will:
    (a.) meet your requirements or be suitable for a particular purpose; or
    (b.) be secure, free of viruses or other harmful code, uninterrupted or error free.

11.3 You agree and represent that you are acquiring the Service, and accepting the Terms, for the purpose of trade. The parties agree that:

  1. to the maximum extent permissible by law and any other applicable consumer protection legislation does not apply to the supply of the Service or the Terms; and
  2. it is fair and reasonable that the parties are bound by this clause 11.3.

11.4 Where legislation or rule of law implies into the Terms a condition or warranty that cannot be excluded or modified by contract, the condition or warranty is deemed to be included in the Terms. However, our liability for any breach of that condition or warranty is limited, at our option, to:

  1. supplying the Service again; and/or
  2. paying the costs of having the Service supplied again.

12 Liability

12.1 To the greatest extent possible in accordance with the applicable laws, we specifically disclaim any liability (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any direct, indirect, incidental or consequential damages or liability for any direct or indirect: loss of profits, loss of revenue, liabilities or claims relating to your reliance on the output of the Service; loss of data (including any Customer Data), breach of security or privacy, loss of anticipating savings arising out of or in any way connected with the access to or use of the Service or the Website.

12.2 In all cases where our liability is not excluded:

  1. our liability is limited to the total Fees we have received from you for the Service that the liability directly relates to; and
  2. we will not be liable for any indirect, incidental, special or consequential damages (including loss of profit, revenue, savings, business, use, data (including Customer Data), and/or goodwill)

12.3 Your only right with respect to dissatisfaction or problems with the Service, other than as provided for in clause 11, is to cease to access and to use the Service.

12.4 You will indemnify and hold us, our third party licensors, suppliers (and their directors, officers and employees), harmless from all claims, liabilities, damages, losses (including legal fees) and expenses, due to or arising out of your (or any of your or your Personnel’s) use of the Services, and/or any breach of any term of the terms by you or any of your Personnel.

13 Termination and Suspension

13.1 You may terminate these Terms and cancel your right to access and use the Service at any time by email sent to support@sunobi.com

13.2 Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use the Service if the other party:

  1. breaches any material provision of these Terms and the breach is not:
    (a.) remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach; or
    (b.) capable of being remedied; or
    (c.) becomes insolvent, liquidated or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee’s or chargee’s agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason.

13.3 Termination of these Terms does not affect either party’s rights and obligations that accrued before that termination.

13.4 On termination of these Terms, you must pay all Fees for the provision of the Service prior to that termination.

13.5 No compensation is payable by us to you as a result of termination of these Terms for whatever reason, and you will not be entitled to a refund of any Fees that you have already paid.

13.6 Without limiting any other right or remedy available to us, we may restrict or suspend your access to and use of the Service and/or delete, edit or remove the relevant Customer Data if we consider that you or any of your personnel have:

  1. undermined, or attempted to undermine, the security or integrity of the Service or any Underlying Systems;
  2. used, or attempted to use, the Service:
    (a.)for improper purposes; or
    (b.) in a manner, other than for normal operational purposes, that materially reduces the operational performance of the Service;
    (c.) transmitted, inputted or stored any Data that breaches or may breach these Terms or any third party right (including Intellectual Property Rights and privacy rights), or that is or may be Objectionable, incorrect or misleading;
    (d.) otherwise materially breached these Terms; or
    (e.) at the sole discretion of Sunobi, any business we deem to connected to, or materially operating from Russia.

14 Miscellaneous

14.1 Neither party is liable to the other for any failure to perform its obligations under the Terms to the extent caused by Force Majeure.

14.2 No person other than you and us has any right to a benefit under, or to enforce, the Terms.

14.3 If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications. You may give notice to us under or in connection with the Terms by emailing support@sunobi.com

14.4 The Terms, and any dispute relating to the Terms or the Service, are governed by and must be interpreted in accordance with the laws of the United States of America. Each party submits to the non-exclusive jurisdiction of the Courts of the US in relation to any dispute connected with the Terms or the Service. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

14.5 If any part or provision of the Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If modification is not possible, the part or provision must be treated for all purposes as severed from the Terms. The remainder of the Terms will be binding on you.

14.6 Any provision that by its nature should survive the termination of the Terms (or is necessary for the interpretation or enforcement of the terms) shall survive any termination.

14.7 The Terms constitutes the entire agreement between the parties with respect to the use of the Service and supersede all prior or contemporaneous understandings regarding such subject matter.

15 Publicity

15.1 You grant us the right to add your name and company logo to our customer list and website. You can opt-out of this use by emailing us at support@sunobi.com